Question 1

How long does delivery take?

Accepted Answer

Once your order is confirmed, a rider will contact you soon to arrange delivery.

Question 2

What are the shipping costs?

Accepted Answer

Delivery charges apply. Our rider will inform you of the delivery fee when they contact you.

Question 3

Do you deliver nationwide?

Accepted Answer

We currently deliver within Ghana — Greater Accra and Ashanti Region. We are working to expand to more regions soon. A rider will contact you to arrange delivery once your order is confirmed.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN, Vodafone Cash, AirtelTigo Money), debit/credit cards (Visa, Mastercard), and bank transfers. All payments are processed securely through Paystack.

Question 5

Is it safe to pay online?

Accepted Answer

Absolutely! We use Paystack, Ghana's leading payment processor, which is PCI-DSS compliant and uses bank-level encryption to protect your payment information.

Question 6

What is your return policy?

Accepted Answer

We accept returns of unopened products within 14 days of delivery. If you received a damaged or incorrect product, please contact us within 48 hours with photos and we'll arrange a replacement or refund.

Question 7

How can I contact customer support?

Accepted Answer

You can reach us via WhatsApp, phone, or email. Our team is available Monday to Saturday, 9am to 5pm GMT. We typically respond within a few hours.

Frequently Asked Questions

Ordering & Delivery

Payment

Returns & Support

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